Please feel free to contact us via email with any general product information, pricing or billing questions. Please specify the product model you are interested in. Email questions to: customerservice@onlyfactorydirect.com
For more technical questions contact our Tech Department at: techsupport@onlyfactorydirect.com
E-mailed questions will be answered within 8 hours from the time they were received, in most cases we will email you back within minutes. You may also contact us via telephone at (800) 910-3575. Our business hours are Monday through Friday from 9am until 5pm PST





"I want to thank you and the team for being so helpful and quick with a problem I had. One of speakers I recently purchased from Factory direct was damaged when it arrived. The other three were great and sound awesome. I used the live chat feature on the site and Sasha Letourneao assisted me. She asked a few questions and in no time I had a replacement speaker coming my way. Thank you for the quick service, great customer service, and superb products. I will certainly shop at Factory Direct in the future."





