"I want to thank you and the team for being so helpful and quick with a problem I had. One of speakers I recently purchased from Factory direct was damaged when it arrived. The other three were great and sound awesome. I used the live chat feature on the site and Sasha Letourneao assisted me. She asked a few questions and in no time I had a replacement speaker coming my way. Thank you for the quick service, great customer service, and superb products. I will certainly shop at Factory Direct in the future."Contact Us
Please feel free to contact us via email with any general product information, pricing or billing questions. Please specify the product model you are interested in. Email questions to: customerservice@onlyfactorydirect.com
For more technical questions contact our Tech Department at: techsupport@onlyfactorydirect.com
E-mailed questions will be answered within 8 hours from the time they were received, in most cases we will email you back within minutes. You may also contact us via telephone at (800) 910-3575. Our business hours are Monday through Friday from 9am until 5pm PST
